Q&A

Yes, beverages with up to 20% alcohol content can be used directly. For higher alcohol content, such as whiskey over 45%, dilute with water before processing.

No ice blocks or cubes are needed. Simply pour any beverage into the machine, and it will produce snow ice within 3 seconds. This ensures hygienic, natural, and healthy desserts without added chemicals.

Yes, spare parts and accessories are available for order.

Refrigerant is removed before shipment from our Taiwan factory. You’ll need to refill refrigerant upon delivery. We provide video tutorials to guide you through the process.

Yes, we can customize machines for voltages ranging from 100V to 240V. Our products have been successfully exported to over 30 countries. Customization includes plug types and voltage requirements tailored to your needs.