Q&A

Yes, we can customize machines for 100V power supply suitable for Japan. Additionally, we have established a factory in Tokyo to provide complete after-sales services locally.

Yes, machines can be customized for Australia’s 240V power supply, and we have successfully exported machines to Australia. Plug customization is also available.

We offer a one-year full warranty for international buyers. Under non-human damage circumstances, all parts are covered under the warranty. We will provide replacement parts free of charge, but shipping costs are the buyer’s responsibility.

During the one-year warranty period, we will provide free replacement parts. Our machines are modularly designed for easy part replacement. We also offer repair tutorial videos and can provide online guidance if further assistance is required.

Contact our customer service team, and we will provide a contract for you to choose the voltage and plug type you need. We offer various shipping options, including air express (DHL, UPS, FedEx) and sea freight. Our products have been successfully exported to over 30 countries.

Absolutely! We offer highly customized design solutions, including machine casing, computer screens, and software. We can also integrate apps, networked back-end systems, big data, online payment systems, and multi-country coin payment systems.

Contact us for details. Our specialists can assist you in managing the local market. We have extensive experience supporting distributors in over 30 countries.

We offer online tutorials and menus in English, Chinese, and Japanese, with over 200 hand-drawn menu options. These menus, along with teaching materials, are free to use. We also provide more than 100 types of raw materials, including syrups, powders, and ready-to-serve toppings, alongside valuable insights gained from mentoring over 300 entrepreneurs.

Yes, as long as the machine voltage matches the local supply. No additional pipelines or drainage are required.

For automatic cleaning models (Model XL and Model X), a water bucket is required for water intake during cleaning. If the setup location has water supply lines, they can be connected directly to the machine. Both options are interchangeable.

The machine features an Auto ECO mode that adjusts energy usage. Continuous operation for one hour consumes about 1 kW, while in ECO mode, it consumes around 300W per hour. The machine doesn’t require 24-hour power like traditional freezers; you can turn it off completely when not in use.

Our machines are designed without consumables requiring regular replacement. Parts such as blades are treated for enhanced durability and resist wear. Models with filters (XL and X) include washable and reusable filters.

Model XL and X have an automatic cleaning mode that completes cleaning in 80 seconds. Models 2 and 2S allow for easy manual cleaning by adding water. Components like blades and axles are non-detachable, facilitating thorough cleaning. All food-contacting parts are made of stainless steel, ensuring fast and effective cleaning.

Daily cleaning is sufficient. After use, wash all food-contacting parts with water. For stubborn dirt, clean with alcohol or detergent and dry the parts.

The machine can process all beverages, including those with pulp or seeds. Seeds are automatically filtered out, and you only need to dispose of them. There’s no risk of blockage or machine stoppage.